Research and practical guides

Useful decisions before the build starts.

Original research, project evidence, and plain-language guides for businesses deciding what to improve, rebuild, or create.

Featured resource

2026 interactive scorecard

Durham small-business website benchmark.

A practical 100-point assessment for customer clarity, mobile usability, search foundations, and technical trust. Review twelve checks and turn the weakest category into a more defensible next step.

Score your website

Decision guides

Use the current site before deciding what comes next.

The first guide separates focused design improvements from the structural problems that justify a rebuild.

Published guide

Website redesign or rebuild?

Compare content, platform, mobile, maintenance, and search-migration signals before committing to a larger project.

Read guide

Publishing sequence

One substantial resource at a time.

Future topics will be reordered when Search Console reveals the questions and service terms that real visitors use.

03

What affects website scope

The pages, integrations, content, and review work that shape a realistic build.

Planned resource

04

Website, portal, or custom software?

Choose the right product surface for the work the business needs to support.

Planned resource

05

Secure business forms

A practical guide to collecting useful information without careless data handling.

Planned resource